Questions fréquentes

when will i receive my 10% off sign-up code?

it can take up to two hours for your email sign-up code to be sent. you should check your junk and spam folders in case it is hiding in there.

how do i access the u.s. website?

you can only access our u.s. site in certain locations. if you'd like to place an order, please contact our u.s. customer care team by emailing customer_care@katespade.com or calling +1866-999-5283.

is my item under warranty?

items purchased directly from kate spade new york specialty shops or on katespade.co.uk have a one-year warranty that covers manufacturing faults.

if you have a warranty query, please send the following details to customer_care@katespade.co.uk:

  • image of the item(s) and issue(s)
  • proof of purchase
  • contact information

kindly note, that if your item was purchased from a third-party retailer you will have to contact them for further assistance.

do i have warranty without proof of purchase?

without proof of purchase, unfortunately your item will not be under warranty. we'll be happy to have your item sent in for a repair quote however, please contact us at customer_care@katespade.co.uk if you have a warranty query.

which countries do you ship to?

our e.u. website ships to the u.k., spain, france, italy, germany and the netherlands.

how long will it take to receive my order?

you will receive orders in the u.k. within 2-4 business days (allow extra time for bank holidays), and within 5-7 business days in the e.u.

can i cancel or change my order?

you cannot cancel or change an order once it has been placed as processing begins immediately, however you can return your order for a refund once it has been received.

can i exchange an item purchased online?

you can return the item for refund using the packing slip included in your order. if you'd like to exchange an online purchase, you can do so at any kate spade new york specialty shop; simply bring your delivery slip for proof of purchase to make the exchange.

i have returned my item, when will i receive my refund?

refunds will be made within 14 business days of the date your items are shipped back to kate spade new york. to track your return, please email customer care at customer_care@katespade.eu with your return reference number and we will be happy to help!

do you offer online gift cards?

no, unfortunately at this time we only offer gift cards that can be purchased at and used in kate spade new york specialty shops in the u.k.

can i get a v.a.t. refund?

items purchased through our website are not eligible for a v.a.t. refund. you can request a v.a.t. refund for items purchased at any of our speciality shops.

do you offer price adjustments?

for eligible items, we will honor price adjustments for purchases made within 7 days of our first markdown. unfortunately we are unable to offer price adjustments for further markdowns.